DELETE YOUR ACCOUNT
You can permanently delete your TEKRISE account and the data associated with it, right inside the app. Here is exactly how that works, what is removed, and what we keep.
01 How to Delete Your Account
In the app (immediate)
- Open the app and go to Profile → Delete account.
- Read what will be deleted, type DELETE to confirm, and tap Delete my account.
- If you signed in with Apple on an iPhone, confirm with Apple once more so we can also remove TEKRISE from your Apple ID's "Sign in with Apple" list.
- Your account and data are deleted straight away, and we email you a confirmation if your account had an email address. This works for guest accounts too.
By email (if you no longer have the app)
- Email us at our contact address from the address registered to your account, with the subject line "Delete my account".
- We verify the request matches an existing account, delete it, and email you to confirm.
Deleting your account does not cancel an App Store or Google Play subscription — the store bills it, not us. Cancel it in your store's subscription settings, or you will keep being charged.
02 What Gets Deleted
- Your account profile — name, email address, and playing details.
- Your sign-in records, whether you used email and password, Google, or Apple.
- Your uploaded swing clips and your analysis history.
- Your progress data, coach connections, and any swings you had shared with a coach.
03 What We Keep
We keep operational and security records of each analysis attempt — including the email address and name on the account at the time, and the coaching text that was generated — so we can investigate abuse, diagnose failures, and resolve billing disputes. If you want these removed as well, email us and we will remove them unless we are required to keep them.
- Records we are required by law to keep, such as billing and tax history.
- Aggregated or de-identified data that can no longer identify you.
Full original recordings never leave your device in the first place, so those are deleted on your phone — deleting your account does not remove them for you.
04 Timeline
Deleting in the app happens immediately. Email requests are processed within 30 days, and we email you once it is complete. If you have not heard back, reply to your original message or contact us again — it is better to chase us than to assume it went through.
05 Contact
To start a deletion request, or to ask anything about it, email us. For the full picture of what we collect and how long we hold it, see our Privacy Policy.